Tenants
Looking after the home you actually live in.
Report a maintenance issue, see what's covered in your tenancy, or just talk to your property manager. We don't make you call a centralised number.
Maintenance
Report an issue — a contractor will be in touch.
Please use the form to report the issue and upload pictures with a clear description. One of the team will arrange for a contractor to come out as soon as possible.
Emergencies: if you smell gas, call 0800 111 999 immediately, open all windows to ventilate and avoid using electrical switches.
Report received
Thank you.
Your maintenance issue has been sent to the property management team for triage and contractor allocation.
Tenant fees
Published in full. No surprises.
- Holding Deposit 1 week's rent
- Security Deposit 1 month's rent
- Advance Rent 1 month's rent
- Replacement Keys £5 per key
- Late Rent Payment £25 per occurrence
- Change of Tenancy £50